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Quality Conference at Universidad Simón Bolívar

The Alumni Association of Business Administration from the Universidad Simón Bolívar (SEAGA), offered the second part of the conference Quality in administrative processes, this time with a focus on customer satisfaction.

The event was possible the work of Leonardo Pacheco and Hernando Arenas, who with great effort lideraon administrative and logistical process for developing the conference.

works mainly on the tools that companies use to plan quality, identify customers and their requirements and to take courses of action for planning the delivery of service.

They were some tools, such as QFD Matrix, Correlation Matrix, interviews with clients and other instruments and methods to provide information and evidence of orientation to the customer.

Then he spoke of the SERVQUAL Model, a tool used primarily to measure the tendency of the company to meet customer requirements, as well as its comparison with the companies with perception customer orientation, by the public.

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Conference on Business Process Quality

alumni Association of Business Administration program at the Universidad Simón Bolívar, the event featured a presentation of their program work with a conference on Quality Management in the administrative processes.

The conference was held at the Auditorio Jorge Artel Simón Bolívar University, was attended by over 200 people who received the event with enthusiasm and professionalism worthy Unisimón graduates.

event

Panoramica

The main table of the event with university officials and members of the alumni association

The event began with the words of Dr. Ignacio Consuegra, who stressed the importance Strait link must exist between the university and alumni, because they will offer the possibility of excellence acedémica.

Dr. Ignacio Consuegra in his speech

Dr. Adriana Uribe Uran, officially the alumni association of Business Administration program and noted that the impact you want cause this association is a Strategic Business Unit, as The university is committed to the design and implementation of programs to enhance the influence of the university and graduates in the productive market.

Adriana Uribe, Director of Program Management Business

Segudamente, kicked off the conference on quality management in administrative processes by Yesid Ariza, said conference points as the client id of the requirements, the effectiveness and efficiency and way to lower total costs using techniques of quality and efficiency. Yesid

Ariza in his dissertation

The conference concluded that quality management is a philosophy, a way of thinking and acting, and the companies should endeavor to design and maintain operating systems and procedures capable to change and evolve so that the form of work at all times be innovative and efficient.

Overview of high attendance

also addressed issues such as quality models, models DEMING, ISO, SIX SIGMA, among others, Process management philosophy was of great importance in the conference, as the approach is made in person, as a contribution of the employee or organizational leader's philosophy.

Then he closed the event with the ever-present invitation to college graduates are actively engaged in work programs that are designed and conducted by the Alma Mater and the Association.

Closing ceremony with university officials and members of the association

The closure resulted in the awarding of certificates of attendance and data actuaización graduates. Yesid

Ariza and Dr. Ignacio Consuegra

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Symposium on Quality in Research Seminar Motivaión

The Simon Bolivar University, developed a symposium on research quality, with a very special guest, Dr. Dagoberto Páramo, marketing writer and researcher in Colombia, with over 20 years experience in the investigation of the relationship between culture and marketing.



The event was organized by the business administration program at the university, as part of commitment to research and academic excellence that is offered.

Yesid Ariza, Dr. Moor and Dr. Jose Maria Mendoza

very important issues were addressed in the discussion group, because the approach of Dr. Paramo were heard and discussed in a cordial academic setting. Issues such as the rigor of the methodological development and a passion for research, were of particular interest from the audience and concluded that the quality of research is determined by those points in particular.

Dr. Paramo in his dissertation

Event attendees were university teachers and researchers with extensive experience in the areas of social research, it was definitely an extraordinary event, organized by Dr. José Maria Mendoza, director of the Master in Business Administration and Innovation and Dr. Adriana Uribe, director of Business Administration program.